Procedures and Services

In the Commercial Offices of the UEBT several services are offered to customers in the residential sector, among which we can mention: Additions, Removals, Transfers, Name Changes, EEC Changes.

Discharges for Existing Houses

Every person who is given a house must go to the Commercial Office located in the area of that property to make the corresponding request for services.

Discharges for Reconnection (more than 30 days of having caused sick leave)

This case is treated as a new service.

Discharges

Withdrawals may occur at the request of the customer or ordered by the Commercial Office, for abandonment of the service or for failure to pay the bill.

The cancellations requested by the clients can be definitive or temporary and in all cases the final bill is collected, obtaining an estimated consumption between the date of the last reading and the date of the cancellation request.

Traslados

Para el caso de los traslados o las permutas, el cliente debe presentarse en la Oficina Comercial para hacer la solicitud del servicio.

Transfers

In the case of transfers or swaps, the client must go to the Commercial Office to request the service.

Nama Changing

They are carried out at the client's request and are presented with the last account paid and any of the documents mentioned in the section Electricity supply request.

Changes of CEE

The change of CEE by increase or decrease of capacity can be requested by the client or by order of the inspectors.

The causes that originate change of CEE ordered by the inspectors are:

• Defective CEE
• Inadequate CEE
• Burnt or broken CEE

For further information you can consult the document: UC-CC 0004 Altas, bajas, traslados, cambios de nombre y de CEE en el sector residencial.

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Contacts of the municipal offices:

Pinar del Río

San Luis

Los Palacios

La Palma

Viñales

Minas de Matahambre

Guane

Mantua

Sandino

Consolación del Sur

To make a request for electric power supply the customer must be submitted to the Commercial Office of the relevant locality no less than ten (10) calendar days prior to the need for service. Within this term, it is verified whether or not it complies with the technical conditions for the execution of the service.

The client must provide the following information:

1. Name and Surname of the applicant.

2. Identity card number.

3. Address of the property in question detailing:

1. Street and Number, if it does not have a number, detail if the sidewalk is even or odd numbered.
2. Name of the streets.

3. Ground floor or top floor, passageway and apartment number or letter, as the case may be.

4. In rural areas will be informed the name or road number and number of the kilometer and / or name of the farm where the property is located.
5. Telephone.
6. Number of people in the family nucleus.

4. Presentation of the suitable document that accredits that the applicant is in legal possession of the property. Any of the following documents are accepted:

1. Deed of ownership or title of ownership of the dwelling.
2. Free permanent usufruct certificate.
3. Certificate of habitable issued by the relevant Directorate of Housing..
4. Construction License for new homes with temporary facilities built, except for breakdowns or existing homes.
5. Exchange resolution.
6. Contract with the owner of the property granting the use usufruct to the applicant of the service.
7. Authorization for the construction or occupation of a home issued by the competent agency in that area: ANAP, Poder Popular, Cooperativa and Hidroenergía.

5. Demand that the liquidation of the place of origin be presented in case of being discharged by transfer.

6. Magnitude of the load to be connected, detailing the number and capacity of lights and other electrical equipment to be used, as well as their operating voltage..

For further information you can consult the document: UC-CC 0001 Contracting services in the residential sector.