In the educational sector, the attention to the population is instrumented from the educational institutions, so it is the school, the first place where people should go to raise any disagreement, being the director responsible for providing all the necessary information to clarify or address any issue. In the higher instances, municipality, province and MINED there are offices where there is a staff prepared for this care.
When the person has the need to issue a statement, these will be classified into: complaints, denunciations, requests or suggestions.
a) When is a complaint considered? is the disagreement about actions of leaders, officials or personnel in general, motivated by violations or irregularities in the functioning of entities, institutions, bodies or decisions taken with which they do not agree.
b) When is a complaint considered? is the accusation of violations of rules or provisions on the functioning of administrative entities, institutions and / or by the actions of officials and is considered to violate rights or moral and ethical principles and may or may not constitute a crime.
c) When is a request considered? is the demand or request, which is made by citizens, should not be understood by request the request for a service or a good that responds to the activity that is required to provide the corresponding entity.
d) When is a suggestion considered? is the proposal to improve, delete or modify the functioning of an entity or something established.
When the matter that is formulated so requires, the corresponding person in charge will designate the companions that will integrate the Commission in charge of investigating, informing and ruling on the matter.
In cases where it is found that there have been irregularities involving the taking of measures, the proper and timely enforcement of these decisions will be ensured, which will be the responsibility of the body to which the case was dealt with.
What channels can the population use to express their disagreements?
2. If you prefer, you can do it through the following form
3. You may also send the following inquiries online, which will be answered via email within 30 working days: